Absolute Dental Orthodontics - Cheyenne

This place is a joke on the braces side. Front desk is rude and you can never get a call back. And when you reschedule because your daughter has covid symptoms they reschedule you two months out so they have to have the braces on two months longer

This is not the place i would recommend any of my loved ones to visit when having any dental work done especially if you have little experience with dentistry. WARNING they will try to hustle you. I went in for fillings and before the lady took a look in my mouth she told me that i would need a root canal. started drilling at the cavity and stopped and said they needed to do it right then and there. There was a lot of pressure from the staff to pay for it then and proceed. The estimate was overpriced. I went to a family dentist after for a second opinion and was told that i do not need a root canal at all. I also received better pricing. The staff at absolute dental is unprofessional with front desk operations as well. It is difficult to get anyone on the phone, inappropriate language and conversations in front of customers, aggressive attitudes, and throwing office items around violently.

I agree that this is the worst company in Las Vegas and it is unfortunate that some of the amazing doctors/students who work/intern there are treated horribly as well. The front office staff needs customer service training and an attitude adjustment not to mention organizational and time-management skills. Just smiling sincerely and facing customers would be a start as well as answering phone calls. The braces doc and his assistants are not only professionals but they are kind-hearted. However, like us, they are at the mercy of the office manager and the numerous font desk girls who gossip, scowl, ignore, dismiss, make numerous errors with appointment scheduling, accuse customers of lying, and simply treat patients very poorly. The other location had 10 chairs in a row with patients elbow to elbow and the doctor advancing from one to the other, which was unbelievable. This new location has actual patient rooms that are so tiny that you cannot get to the chair without ducking or crawl