Aspen Dental - Rensselaer, NY - East Greenbush

It was a wasted trip. The issue that the appointment was made for (cavity) was not addressed. The appointment was made online four weeks before the appointment. The “office branch” of Aspen Dental waited until the day before the appointment to deliver the news hat this would be just “an initial visit”. If this was known, the appointment would have never been made. This is a terrible way of doing business. Unbelievably bad. It screws your patients while delivering no real service. In addition, the information on the booking site, that there are multiple dentists of both genders at this location is incorrect. Again, it was only revealed the day before the appointment that there was just one dentist at this location. This is deceptive and gives a very negative impression. On the bright side, the dentist was nice. But nothing was actually accomplished. The patient is an out-of-area college student and does not have time in the area to make multiple visits for a simple filling. Zero conside

My appointment was stated to be at 830. When I was called for appointment verification it was 845. This difference affected my ability to attend work as necessary. I was there for 2 hours for a 45 minute appointment. While I was checking out, someone came to the counter and said that their appointment was supposed to be at 1015 but the verification call stated 1045. The doctor was great but at that point I was so irritated that it didn’t matter as much as I would like.

At my last appointment. I got called in and the dentist was already there waiting for me. He got to work immediately and I was out of the office within 30 minutes. I’m very satisfied with the service.