Augusta University Dental Associates

I have been trying to reach out to them for MONTHS. The guy who picked up my last call (month ago) laughed at my face when I told him I had a referral and said it took 6 months for me to get an appointment, my regular dentist and my wisdom teeth dentist from other places had told me to get a cap ASAP I’m a 18 year old I should not have to be on top of them for them to provide me with some decent service (this is the only place that accepts my insurance) . Now I’m up at 5 am in pain writing this review so hopefully they see this over the weekend and give me a call or I’m going to straight up show to their location and sit there until they treat me like a person.

Me and my grandmother have been searching for a dental clinic due to urgent matters. I called the front desk to try and schedule an appointment and I was waiting for someone to pick up for 30 minutes and nobody picked up, not even to tell me to hold. Someone is not doing their job, just disappointing.

Dr. Griffin and his assistant Karenwere great. He would explain everything and go an extra mile to see you sooner if needed. The reason that I am giving it once star is the fact that staff at the front desk both check in and check out was extremely unprofessional, rude, unkind, and disrespectful. I am a physician myself and I am stunned to see such disrespectful and condescending behavior of the staff when they have such bright and competent doctors. They charged me wrong and upon correction and mentioning politely to see if there can possibly an error, she starting saying very rudely that is what it is and this is what I have to pay. I had to request Dr. griffin’s assistant to look into it upon realizing that she was mistaken, she did not apologize. Same goes for the medical record where she did not give complete records and falcified they information by saying that They have given everything. It is such a shame to see the behavior of such horrible support staff when they have such g