Bright Now! Dental & Orthodontics

I went back in June to get my teeth measured for new retainers and never received a call from the staff to let me know they were ready. I was a bit frustrated as they did continuously bill me the outstanding balance that was owed yet no one contacted me to inform me that my retainers were ready. I had to call three months later to follow up regarding my own retainers. I’ve been coming here for almost five yrs now and there service has now gone to trash.

This place is the absolute worst. Professionalism lacks a great deal here. If you require an authorization, they will lie and say that they have no updates until someone decides they want to enter "notes" in their system declaring attempts were made to contact you with an update months ago. I made several calls asking for an update on the auth and was told that no update was available every time I called. The lack of accountability here is disheartening. I am truly disappointed in this place of business. Do yourself a favor and Go anywhere else, but here.

I am so disappointed, I lost a work day for my dentist appointment, I showed up on time, and when they were ready to start, they just mention the were running out from a parts to complete my treatment, they only did a partial of the treatment, now I have to loose another day of work, which it hurts my economy, They should be call me ahead of time and we should reschedule my appointment and wait until they have all the supply to complete my treatment.