Castle Dental & Orthodontics

The staff was very nice but this office is short staffed in hygienists. Set up a new patient appointment hoping to get my teeth cleaned but the hygienist wasn’t there that day so spent 2 hours at the office for X-rays and a recommendation. They recommended a deep clean which I will do but at another office.

Turnover rate for front desk, hygienists, and dentists are high here. Front desk does the best they can with how overwhelmed they are but it is very unorganized, at times unprofessional. The hygienist is always running very behind. My last visit I go in for teeth cleaning, to get there and be told since this new dentist has never seen me they have to do X-rays and I'll have to schedule teeth cleaning for another day (mind you, they should have my X-rays and records there bc it's the only place I go for my teeth). I schedule for my next cleaning 6 months out and get a call the morning of that my hygienist called in. Rescheduled that appt for today and when I got there, front desk acted as of I was not even on the schedule. Said the hygienist is running 30 mins to an hour behind. So I leave and come home to look at my calendar to reschedule yet again to be put on a long hold for her to look at the next available date. I don't know how the others are but I do not recommend THIS Castle Den

Update, 09/01/23: I went to my original dentist to get my cleaning. It was more that I wanted pay out-of-pocket, but half the price from this place. I didn't say a word about my bad experience with Castle Dental. The hygienist did the normal cleaning, the dentist went over my teeth and said to me " Everything is good. Continue brushing and flossing and see you in 6 months". After this, I definitely DO NOT recommend this place at all. I sent an email to the person who replied to my original review and as of today, no one has reached out to me. I don't know about other branches, but this particular location in Cedar Park, I do not trust them. Beware. Original post 07/21/23: Please read the reviews, they are very accurate. As of last year, I was going to a local Dental clinic and I was paying out-of-pocket for my dental cleaning. They increased the price last year (pretty much double the price) so I couldn't afford it anymore and decided to try with dental insurance. I picked the Cedar Pa