DentalWorks Polaris

The front desk is insanely difficult to reach for no reason — I sat on hold for 15 minutes one time and ended up driving into the office and talking with the front desk person while still on hold and there seemed to be nothing stopping them from picking up. I have since transferred dentists and when my new dentist reached out to obtain my x-rays they were told I had none on file when I just had them taken 6 months ago. What’s with that?!?! When I had gotten the x-rays I was told I had 6 cavities that needed filled (no conservative approach was taken for brushing more or anything, I was just told they all needed filled) and at this most recent dentist appointment elsewhere I was told everything was fine…

Love Dental Works. They work with me when I need to reschedule visits. They are very nice and helpful. They gave me a recommended plan. But through the process I changed my mind. No one was angry, they were able to change it. Definitely recommend!

My family has been customers of DentalWorks-Polaris for over 15 years. Dr Jian is a very good dentist without doubt. She is honest and would not recommend or force patients for unnecessary procedures. However, their billing department is very difficult to deal with. I had a dental implant done which involves several procedures between March and Sept 2023. One of the final procedures was declined by my insurance company because the Explanation of Benefit shows this procedure is not applicable for dental implant. The EOB also states that I should owe NOTHING for this invalid procedure. DentalWorks-Polaris (local office) told me that they are obligated to honor EOB so I do not need to pay for this procedure. Therefore, at the end, everything else under this whole implant process was paid for except that the charge ($111) for this procedure is unpaid which is what the local office agreed. Since then (Sept 2023), I kept receiving bills every month from their corporate office asking