Downtown Dental- Loop

I have been a customer here for over 15 years and have experienced all phases from its humble, but customer quality centric beginnings - to their incredible incline to notoriety (including the old wall fountain that I jokingly said my 6-7 root canals paid for :-)) that also was customer and quality centric, now to what seems to fee like a volume focused - less customer centric, dental factory. There is something to be said and experienced when a Doctor office goes from Doctors owned and operated to private equity/venture capitalist owned/operated and staffed by Doctors. I noticed this change in my post visit about two years ago - when no one called me back to follow up on my treatment plan. Most recently, I had a visit in which pretty certain of the two treatments I needed and had mentioned it when booking the appointment. During my visit, we focused on one treatment, but I had to press for the other which was simple and could have been done the same day. My appointment was for an hour

Oh man, this is so sad to write. But this office has gotten to be a complete money grabbing scam. I’ve been going here for 5 years. Recently something has changed. The dentists are still some of the best I’ve been to. They truly are excellent and provide a high level of care. HOWEVER the billing department here will bill you for things you did not receive OR will add on to things you did receive and have a difficult time arguing because you aren’t a dental professional. There have been several instances where they have simply billed me for something out of pocket that should have been covered by insurance but they add on an “extra” and now insurance will not pay for the addition. They do this without ever asking you if you would like the service. I’m still unconvinced I even received the services they’ve billed me for. When you try to call the office and discuss this issue, they have outsourced their billing office and will take no inquiries. This means you are totally stuck paying bec

I’m so happy I stumbled upon downtown dental. They are very professional and take time to listen not just rush you and move on to the next patient. Doctor Yousef has very good bed side manners. I love the location and they actually call you back. A good dentist is hard to find. I would highly recommend Downtown Dental for your dental needs.