Gentle Dental Reno South

This morning was the 2nd worst experience witnessed by me and my wife at Gentle Dental. Staff at this place is worst of all the times. Receptionist and Settlement lady have kept me waiting for 50 min without any updates. Staff only consider Gentle Dental working staff is busiest without thinking patient as well working and step out of the office for the treatment. If this location is out of staff, then reschedule appointment or as courtesy update reason for the delay. Wife's appointment complete 50 min and Staff was still making excuse. This incident will be escalated to insurance and insurance will cut down the rating of this place. They do not respect Patient’s time. Arrange any other dental location, this was better for past 8-9 years, worst began last 2 yrs, especially short on staff and lack of management is witnessed at this place.

Where do I begin? At 62 years old, I would have to say, I have never had a better experience at a dental office than I had at Gentle Dental South. Teena was incredible with her knowledge and experience making the required molds! Wow! Vanessa took the time to go through the financials and actually saved me 2K and Dr. Lewis was wonderful how he explained everything and actually took the time to listen to my needs and improved on them. I’m so thankful for the staff and the individual quality of service I received. I will be changing my entire family to Gentle Dental South!!

I had a 9 AM appointment, the moment I got there I was not greeted by the receptionist.I was given paperwork to fill out because it was my initial visit. When I brought the paperwork back to the receptionist she realized she did not give me all the paperwork I needed to fill out, and she got extremely frustrated and Made me feel as if I did something wrong. Then my name was called to go back and the assistant walked me into a room to do x-rays. No good morning no hi how are you, just put your head in here and move your feet up till they touch mine. then told me to go in that room without walking me to it. And as I sat there I could hear them talking about me as if I wasn’t to be trusted or I was there for other reasons than what I had told them. on the phone I was told by three customer service agents when I called because I’ve had a similar situation before when you call customer service and they give you incorrect information. so I made sure I went on to my company insurance website