Happy Smiles

This is a great place! They did an amazing job with my sons braces.

Today I had an appt card for 03/18/21 at 8:00am that THEY wrote for me. It was also scheduled in my calendar in my phone. I get to the office at 8:00am and nobody is there. The hours say 8a-5p on the door and google says 9a-5p. I call the phone number, no answer. I call the after hours number and again no answer. I leave a message and someone calls me back at 9:15a to tell me my daughter didn’t have an appt, but why do I have an appt card?! Come to find out the Dentist had to be out of town, but she said I was still never on the schedule to call and cancel. So someone wrote me an appt card and didn’t schedule my daughter accordingly. I had to miss 2 hours of work and my daughter had to miss 1 hour of school for an appt I’ll have to schedule again somewhere else. Super disappointed with this office. If it wasn’t for Dr. Taylor we would of been gone a long time ago. The front desk has no idea what they are doing. I also can post the appt card for reference if anyone’s interested.

Staff is nice dentist are knowledgeable. However I'm giving 3 stars because when i scheduled my son for a cavity fill 3 months after an initial cleaning that didn't go well they did not attempt to do a cavity fill. I had explained to front desk that i wanted to try again since my son had a good experience at a different dentist office. They made me believe that it would be done, instead upon arriving to the appointment the dental assistant told me they were not going to attempt a cavity fill and only do treatment (fluoride varnish). So I'm just upset that front desk made me believe that a fill was going to be preformed. I'm ok with the varnish but please next time don't fool me. I wanted this to be my child's primary dentist but fortunately for me I will be taking him elsewhere.