Rio Dental & Orthodontics

Emailed my insurance card *two weeks prior* to my appointment to verify that insurance is accepted and specifically asked for someone, anyone to respond confirming it is or isn’t. I never got a response. Then I called *one week prior* to my appointment to verify if they got the email, confirmed I sent it to the email address and got placed on what was suppose to be a, “brief hold” but then who ever was handling my call hung up on me. Got told one day before my appointment that my insurance is not accepted. I asked for more information and my insurance isn’t accepted because of how the policy is set up and I understand that, Rio Dental obviously doesn’t have control of that. BUT what they do have control of is having responded to my email in advance so I could ATLEAST know if the insurance is accepted or not. I requested time off for this appointment just for this happen. I was told they check the day before the appointment to make sure everything is up to date and accurate but seriousl

I recently went to Rio Dental for the first time and they were great! They greeted me as I walked in and Dr. Torres was great! Really nice and attentive, he explained everything and the staff was very nice, especially the girl who took my x-rays! great place, recommend!

Everyone has great customer service and very welcoming. Great work, highly recommend!