Smilebliss by Allwood Orthodontics

Unfortunately this place is rude and unprofessional. My girlfriend asked for a note for her daughters school and they emailed her a note with her name spelled INCORRECTLY . When She called back to get it corrected She was told to trust in God and give people grace . then got hung up on And I’m left to console her as she’s distraught . She is just trying to get this note for school . How is it her fault that her child’s name was spelled wrong ?

I love the clean and comfortable waiting room and the patient waiting room seems comfy too. From the juice water cooler to the coffee/ tea /cocoa made available and free a d Wifi provided it is a relaxed yet professional workplace and it's very interactive. Kids come in and sign themselves in. They have the latest tech and have interactive activities for the kiddies. The women behind the desk work hard to help with paperwork issues (they find a way and make it work) and they are patient about questions and concerns in regards to oral care and payment options. I had issues with my insurance claim and those dedicated ladies of NE Orth jumped in to save the day. Walked us through the process and even called the insurance company to follow up! It's right across from the Colonie Mall so I don't have to stick around and hold my teenager's hand, they call me when she's ready for pickup or have questions/ concerns in regard to her care. Con: parking is at a premium and it's hard to make that

If I could give zero stars I would. I called to speak to Carol who I initially had my consult to go over financial billing and I was told she was busy by office staff Carrie. She told me she could help me in which she didn't when I asked to please speak to Carol she stated I wouldn't be helped by Carol anyway with the same question I had. I told her okay but I would like to speak to her or leave a message for a call back. She said I wouldn't get a call back. I don't think these office staff realize they are getting paid by patients/ customers money. She was very rude and snotty on the phone I said okay I will not be doing business with the office in which she had the nerve to say when I am ready to call back for treatment they will be happy to help me. I specifically said no business! The doctor and Carol was very nice at my visit but if this is how office staff acts now before service is started I can only imagine how it would be then. No business is bad business in which I will happi