South High Dental

I have been coming to South High Dental for 15 years or so. I have always had good experiences which is why I continue to come here even after moving. My most recent visit was a cleaning and Heather was amazing! She was friendly and attentive during the entire visit! Another perk at South High Dental is their offering of same day permanent crowns. It is nice to NOT have to return to have a temporary switched out when the permanent crown comes in! The dentist office has not yet broke into my Top Ten list of favorite places to go, but it is a pleasure to see Dr. Paulson and his knowledgeable staff every six months! They make every effort for a relaxing and pain free experience.

South High Dental has bad communication. I was told after my sons 6 month cleaning, he had 4 cavities. We get his 4 cavities done, now he magically had 8 more cavities. I was shocked and upset that I wasn’t told he had more cavities at that time. I when to South High Dental because it’s closer to my home. My kids will be going back to Fixari. Sometimes convenience is not always the best.

My medical experience itself was great. The hygienist and dentist were wonderful. My complaint isn't with the medical services I received, it is with the customer service. After receiving my claim from my insurance and learning that SHD was in fact an "out of network" provider and I was left paying a hefty sum for a routine exam and x-rays I tried contacting SHD over 3 days via phone and email. For three days no one answered the phone; not in the billing department or in scheduling. I, and my partner, left voicemails that were not returned. Finally, I had to physically drive myself to their location just to talk to someone. The receptionist that helped me, Greg, was very nice and helpful. He quickly sent me copies of my x-rays and helped me understand the provider/insurance misunderstanding. Now, while I understand my insurance provided me with fraudulent and outdated information, SHD also provided me with false information. At the time of my appointment, I was asked to pay up front. I