Tend Dental Flatiron

Incredibly upsetting experience that has been dragged on because of lab delays, inflexibility with scheduling, and last minute cancellations. I started the breezy braces process with them in June of 2022. They estimated 12-14 months, it seemed like a better option than Invisalign. It's now almost Dec 2023 and at this rate will not be over for another 4-6 months if they can't fix their scheduling/lab issues ASAP. Things take longer, I get it, I'm a nurse and I understand the process is unpredictable - but everything has been avoidable - it's a systemic failure on their behalf each time a delay is imposed. This whole process makes me feel like I got duped into a VC-funded, Instagram-able start up that doesn't really have the backbone to support orthodontics, only to run a business. It looks nice on the outside - pretty rooms, high-tech gadgets, nice advertising - but it's half-baked and dysfunctional on the inside. My bottom teeth have been without braces for well over a month now - no r

Update: 3 weeks later I have finally gotten them to give me my patient ID # but still don’t have usable reimbursement forms from them. If I didn’t think they were just incompetent I would think they were crooks. Everyone who works in the office is great and I am happy with the care I got. Low review is because of deceptive billing and total administrative incompetence from the overall Tend support team. I have tried for 1 week+ to get reimbursement forms returned, they've sent incomplete forms or broken files 3 times. Also no continuity with support team so I am having to re-explain each time. Check with your actual insurance to see if they're in-network (my cleaning was covered but they're not in-network which led me down this path).

Tend Dentists are all very nice and attentive to your needs and if you have dentists phobia as myself they will take their time,.make you comfortable and make sure that your dentist visit goes well.Their customer service itop notch at the exception of one instance when making an appointment the receptionist was borderline rude which this happened in one instance which i have notified Tend about that specific incident. Their office is tastefully design with the latest technology..My last visit with their endodontist in their 21st office went so well that it relieved some of my anxiety for future dentist visits.????