UPMC Presbyterian Dental Center

besides the oral surgeon this place is AWFUL. If I could give less than one star I would. The front desk folks were the WORST. I received a bill for something that should have been covered under my insurance. The letter I just received denied my complaint because the office says they told me my service would not be covered BEFORE they performed the service, which is a blatant lie. I didn't find out that my insurance wouldn't cover it until I showed up to my next appt where they told me of I didn't pay the balance down I would not be seen at my appt. I also signed a paper when I paid down the balance BECAUSE THEY WOULD NOT SEE ME OTHERWISE. Awful employees, bad attitudes, not transparent at all.

I started visiting this place earlier this year and always had a great experience every time I visited. Lisa is my dental hygienist. She did a fantastic job cleaning my teeth and is a very nice and warm person. Dr. Sabatelle performed an excellent job on my implant crown. Also, more recently, my bridge fell out after just a year and a half from my previous dentist. Dr. Sabatelle fixed the cause of the problem and made me a new bridge that fits perfectly. I can’t thank him enough for the work he did for my teeth and I am highly satisfied. He is truly a one of kind, outstanding dentist who is very kind, honest, professional, and knowledgeable in his field. He has really made a positive impact on me and my teeth!

DO NOT MAKE APPT! BEWARE! This was the worst experience ever! I had to wait a month to be seen and my appt was for yesterday at 12:45. It is very difficult to locate and took over 20 mins to find once in the hospital. To make it worse they were impossible to reach by phone for help with directions. It's like an endless maze. But after the 1 hr ride there, dealing with terrible parking garages with construction, getting lost I made it there at 12:46. Miraculously. ONE MINUTE LATE! ONE! The woman at the desk proceeds to tell me that I should have come 15 mins earlier to do a bunch of paperwork but I was never told to come extra early. I pleaded with her to please help me get seen and she refused! I suffered with a swollen abscess for a mth waiting for the appt, took off work, made the hr drive, dealt with the parking and navigating my way to be there on time and being told I had to reschedule because I was literally ONE MINUTE LATE was like a punch in the face. I will never reschedule wi