Western Dental & Orthodontics

I've been here 3 times. Each time I showed up for my appointment early and have had to sit and wait an hour past my appointment time to finally get seen. This last time, I was waiting in the lobby for over an hour in a lot of pain, was finally seen by someone, the dentist looked at the x-rays for a minute, gave me attitude because I didn't have to tooth fixed sooner, and then referred me to another office and just walk out of the room. I was left wondering if they were coming back, was the appointment over, who do I call? And after a while I realized they really just walked away and left me to find the exit myself. I was in SO much pain, at a loss for words, and honestly felt judged. I ended up going to a new dental office who treated me amazingly, was so kind, not judgemental at all, and put together a plan to get me out of pain as soon as possible. It's safe to I will not be going back to Western Dental.

Thank you for the kind and professional services you have provided. The staff were very friendly and helpful as well as being very knowledgeable. The only negative thing I have to comment on is the WAIT TIME with an appointment. It just seems to me that whether or not you have an appointment or merely a walk-in, the wait time is still the same. Not to mention that I saw quite a bit of people come way after me, whether on appointment or walk-in, alot of them were called to see a dentist BEFORE me and I think that's something that definitely needs to be worked on. I'm sure I'm not the only one but nevertheless, IT'S NOT FAIR. Other than that flaw, everything else was good.

You ask their front desk if you owe anything after a visit and they tell you you’re good to go and then a year later attempt to get more service done only to find out you actually did owe them money but they made zero attempt to contact you, to include failing to call or send a bill in the mail to inform you of a balance due. Instead they just send your bill to a collections agency and even the agency they hire out fails to use proper methods of communication to inform the person of a bill that is owed. Extremely unprofessional staff and shady business. Highly recommend all DOD personnel and families to stay away from this business.