Western New York Dental Group Penfield

Initial service was a dental emergency they said they accepted my insurance for the procedure then balance billed me hundreds of dollars more than what they were required to charge for the procedure. Second visit they couldn’t verify my insurance coverage. My insurer confirmed with me that my details were on file and available. Showed up for the appointment, sat in waiting room for ten minutes before I asked if anyone was going to check me in. Before I said my name I was informed that my insurance could not be confirmed. I presented my insurance card, was told I could pay for cleaning myself until they could confirm coverage. I’m done with WNY Dental. Not a good experience.

The dental hygienist cleaning my son's teeth dropped her computer mouse while working with my son. The batteries came out of her mouse, she picked them up off of the floor and then worked on my son's teeth without changing her gloves! ???? I wasn't aware until after his appointment.

Canceled follow-up appointment after change in insurance. Received bill for $100 months later for missed appointment. Called to try to sort it out, but the person in charge of billing was somewhat defensive/argumentative. In the same breath that she told me she'd run my issue up the flagpole, she also told me that I was wrong and I'd be responsible for paying for the missed appointment. Will happily remove the review if the situation is remedied.