Western New York Dental Group West Seneca

Went in for X-Rays so I could get my wisdom teeth removed. My appointment was 50 minutes before they actually took me back. They then told me every mark on the X-Ray was a cavity (I had gone to my regular dentist the day before for a teeth cleaning). The following week I went to another Dentist office closer to my home for a second opinion and they also said there were no cavities. This place is defiantly out for your money and they have little to no experience in the dental field. I will never return. I’d rather drive the hour and 25 minutes to my regular dentist than come back to this facility!

I have been a patient here for over 20 years. I will admit I am not a great patient, bad follow up, etc. But I have had extensive work done with bridges, implants, etc. After not having been there for 3 years, I had a terrible toothache and called there to see if they were able to handle an emergency. I was promptly told I might be able to see a dentist next week, or I could drive to Holland tomorrow am (I live downtown Buffalo). So I made an appointment for 10am in Holland. As the day progressed it got worse and worse, so I called a different provider and they saw me within 20 minutes and I walked out with a plan. I was there until 7pm, so I called around 9am this am to cancel the Holland appt. and the girl asked me why I didn't call yesterday and told me they were going to send me a bill for $100 since I didn't cancel the day before. It will be a cold day in hell before I EVER pay that bill...or go back.

I always have a great experience with Western New York Dental in West Seneca. Amy my dental hygienist is friendly, efficient and very thorough. She found a tiny cavity just starting and they scheduled me the very next day to remove it. The dentist did an excellent job taking care of my tooth. She was gentle and very efficient. Overall an outstanding experience.