A to Z Children's Dentistry and Orthodontics

The hygienists and Orthodontists are amazing but the front office staff have a lot to be desired. After I paid in full over $3,100 after insurance, they changed their hours for the orthodontist to Fridays only, from 7am-1pm. Ok little inconvenience but we deal. Then my daughter breaks a bracket and I have to call and leave a message because their on call service does not respond. We get a call back to schedule within 2 days and get an apology for no response from the one call service. So I change my schedule at work and get up early for her appointment only to get a call 30 mins before the appointment informing us that it was cancelled. We know have to wait 2 weeks to be seen since they are only available on Fridays. I am frustrated and to top it off they are rude about it and don't even get an apology but we are 3 months in. Now, we come in for an appointment and check in 15 mins early. As we are waiting, two other patients that came in behind us go in and out. By this time its 35 min

Amazing staff. They have always been so friendly and they put our three young kids at ease every time. We are sorry to be leaving them since we are moving out of state.

Horrible place, they make you for hours.i wish they would've told me they were short staff and I wouldve reschedule. They do this to not loose money n all they kept on saying was " a few more minutes" to bad I couldn't walk our because my kids was already sedated.