Absolute Dental - Farm

I have been coming here for 2+ years now and Im not sure if the front of house (check in staff) is new but this is the third or fourth time I was verbally told and given a handwritten card for my next appt. date to come back. Each time without fail i was told my appointment didnt exist and they couldnt take me. Not only are they extremely rude and unprofessional when doing so but they do not care that going months + in between visits affects my teeth and braces(im an ortho). Its very unfortunate that the checkin staff is unable to perform their very BEGINNER job duties and for lack of better words, completely ruins the experience especially when the actual Drs are great. I have tried transferring myself and when the lady over the phoneCONFIRMED my new location, I went and again everyone was extremely rude and said they didnt have my files and the dr had to approve. so i had to leave; they refused service even though I was confirmed. This is a whole other 0-1 star review. I have called

The staff are great and the work was perfect. I have a problem with how they handle bills to the insurance. Had some crowns which were not emergencies done. Each time they told me what insurance would cover and when my annual amount was used (supposedly) I started paying completely out of pocket. Don't trust them to know. I just had to pay them another $941 on a crown that could've waited until 2024 because I trusted them to know what was going on and to be able to do math. Check continuously with your insurance company and keep track yourself. I should've known, I suppose, but they were pretty confident each time I asked them. This is the state of American healthcare I suppose.

I love the is location so much. Agnes is the best she always makes me feel so comfortable. All the people here do, special mention for Stephanie the receptionist, very sweet! I had oral surgery at the Charleston location and it was so unorganized and chaotic and made me appreciate the Farm location that much more! Thank you for taking care of me!