Augusta Oral Surgery Specialists, PC

Some of the staff are very nice and sweet. The billing person made me and my partner cry. My partner and I have special needs and needed the billing explained a few time so that we could understand what was going on. the billing lady proceeded to be so rude, had an attitude straight from the start and hung up on me when I asked her to please speak respectfully to us. I explained to her that we have special needs and she got even ruder. I understand the billing people deal with a lot, but we simply asked for clarification a few times. We will be filing a complaint with the ADA, as I feel this is a violation of our ADA rights. The billing lady made me I cry and cry. I called back the office after she hung up on me and spoke to a nice lady and started crying again. I cancelled my appointment for my 4 wisdom teeth extractions. I see this same lady has many complaints on here for being rude, and I hope something is done about her behavior, especially when it comes to people with special ne

I would leave 0 stars if possible! Went in 2020 for my daughter to get wisdom teeth removed. The doctor was okay, but no ice packs or syringe for rinsing out the area was provided . It was disappointing to see the lack of care. The billing department is a joke! I had to pay $700 the day of. They said they did not know I had a secondary insurance even though it was in the paperwork and they made a copy of the cards. Long story short, it took over a year to get it straightened out. They owed me a refund and I had to threaten to file a lawsuit to get them to give it back. Absolute nightmare! Never going back!

I found the consultation fee of $210 to be excessive considering the experience. The waiting room was uncomfortably cold, and I was disappointed that the surgeon did not meet with me personally. Instead, I was left to watch a video an a brief visit with an assistant. For comparison, I subsequently consulted with Charlottesville Oral Surgery, where the overall experience and costs were significantly more favorable. The additional fees incurred at Augusta amounted to thousands of dollars more than I would have paid.