Beautiful Smiles Orthodontics, LLC.

I do not recommend anybody who need braces to come here because they are unprofessional and they are very rude towards the patients. Today I had an appointment because of a wire that was poking me in my mouth and I sat in the waiting area for an hour just to have the wire be bent back into place thinking that they were going to take my braces off. This is very unprofessional and they need to get it together or hire new people. Go somewhere else for anything related to your mouth.

Very rude person answering the phone. I asked to make my child an appointment and she automatically asks what's her medicaid id number, not even first asking if she is on medicaid. She was presumptuous and she didn't answer the phone like someone who wanted their job obviously. I asked her if Medicaid was the only insurance they accepted since she presumed that my child had a Medicaid id number. She then proceeded to ask well what does she have. Instead of apologizing firstly, very rude. She tried to blow off the point and while still asking me I told her "nevermind" and hung up. That is crazy. Management and the physicians need to do some serious retraining and attitude adjustments or hire people that know how to deal with people which is not always easy and actually want to work. I work in medical office settings so I understand that people get frustrated but for us to be potential new patients and that was the first interaction is terrible.

My daughter had braces put on in 2019, Medicaid paid for it. I lost Medicaid so we had to get the braces taken off a few months later. Now I have blue cross blue shield and care source. They won’t take my care source because the braces are not medically necessary. They’ll only take my Blue Cross. How was it considered medically necessary then and not now??