I.Dentical - All About Your Smile

Love this place! So clean inside & such a friendly staff. The woman named Aida at the front is always so sweet.

This was the worst customer service I have ever received and would never have expected from the research that I did and chose based on reviews and photos. The staff was awesome but the experience with Dr. Yanez lasted 2 minutes as he forgot to introduce himself and ask me what kind of service I was looking for, as if I hadn’t filled out multiple documents before coming into the office. He didn’t address what I wanted nor cared but wanted to fill a cavity. After speaking with me for 2 minutes, he told the hygienist to put me on the books and left the room. No regard for what I wanted or expectations. No I won’t be on the books and don’t ask me to change my appointment from 1pm to 4pm if you don’t have the time to complete any services. Disrespectful and learn to treat all patients the same.

I have been going there for 4 years for my veneers. Little did I know…one of the tooth was not suitable for veneer at all. It all became clear to me now after I went to an Endodontist. The tooth started decaying probably when I fell as a kid, which I didn’t even know until my Endodontist educated me on it. Looking back into my old xray, now, I can see what a decay tooth looks like. Since I got my veneer on that tooth, I’ve encountered gum pimple, infection, and now root canal. BUT NEVER ONCE did they tell me the real reason. All this time I thought maybe some food was stuck in there. After paying $$$ to get these veneers, I almost lost this tooth and needed an implant. I CAN NOT imagine if I didn’t go to the Endodontist… what kind of damage they would’ve cost.