Shoal Valley Dental

As a young adult who is scared of dentists due to several bad experiences in the past, I was not disappointed. I switched to this dentist and it surpassed my expectations. It wasn’t like other dentists offices where I have to wait 30+ minutes. As soon as I got my paper work filled out they got me right in. I was really impressed by their efficiency and the way everyone communicates with each other. Dr. Journee seems like a great dentist. He took the time to introduce himself, pull up my X-rays and show me a few teeth he was concerned about. He answered all my questions and didn’t make me feel rushed at all which has been a problem at past dentists. I will be back.

Last year I was charged $45 each for me and my child for a “no show/canceled appt” and I didn’t find out until today. That’s almost double a specialists co-pay!! During that time, my mother was in the hospital and I was taking care of her so obviously calling my dentist wasn’t the 1st thing on my mind. I can certainly see the practice charging a small fee when things like this happen, but for me $45 is extreme and not something I can afford. I have to take my kid there to get a filling tomorrow (only bc I’m worried they will try and take even more money from me if I cancel) but after tomorrow I will not be returning to this practice. I would like to add that we terminated the relationship and I’m appreciative that they were kind and professional during this process. The charges were also written off (which really is a big relief for my financial situation). While our relationship didn’t work out, for my individual reasons, please don’t let my unique situation deter you from this practi

I am torn with the experience I have had at this office. We have gone here at least 4 times, each time I have come I have told them I do not want my 6 year olds and 4 year old going in the back separately without my supervision. They normally accommodate but today they would not so we had to cancel our appointment. This is very irritating because I specifically picked a day my kids wouldn’t be in school and I could take off work. Not everyone has the luxury of two parents being off work at the same time or having the time to make 3 separate appointments.