Unlimited Smiles - San Miguel Dental Group

DO NOT WASTE YOUR TIME!! SCAM!! I had a disappointing experience at this dentist office, despite it being covered by my new dental insurance. I visited for a routine bi-annual check-up and standard cleaning, as per my HMO insurance coverage. Following the completion of the check-up and X-rays, a receptionist entered the room requesting me to sign an invoice for $125 before the cleaning. I expressed concern and questioned the unexpected charge, pointing out that my insurance clearly states that two cleanings per year are 100% covered. A second receptionist, presumably in a higher position, entered the room to explain that my HMO insurance "only covers" two out of the three cleaning procedures, and if I wished to proceed, $125 was required. Unfortunately, the interaction was marked by unprofessionalism and rudeness. The dental staff, overall, was pleasant and professional, except for one receptionist who displayed rudeness and unprofessional behavior. It's regrettable that a team so gene

I’m glad I’m not the only one who had a bad experience here! I was on a pretty good insurance policy at the time through work! 80/20. After all my work was done, after my night guard was ready to be picked up they said my insurance didn’t cover everything and that I owed 400 something dollars. I remember thinking there’s no way because I have access to every claim through my collective health app. Well..I did reach out to delta dental and collective health and they broke it down and even they said there was stuff that wasn’t covered but it isn’t even close to $400 something. So…they said they wouldn’t give me my night guards until I paid…trash! Funny thing is…delta said the claim with the night guard was fully paid for so they shouldn’t be holding the night guards. It’s unethical and manipulative.

My regular dentist wasn't an option after a change to my insurance, and I drove out of my way for this Unlimited Smiles location because it was one of the few covered options with decent reviews. My experience from an appointment in late April 2018 DOES NOT reflect those decent reviews. I've always had good teeth. Every dentist I've ever been to has complimented me on them. The same was true during my very short visit from the doctor at Unlimited Smiles. "You have very nice teeth," he told me. After he left, the dental hygienist started a hard sell on some expensive treatments that had me paying $340 outside of the basic cleaning - treatments that my insurance wouldn't cover. I care about my teeth and generally trust medical professionals, so I reluctantly accepted those procedures after asking the hygienist to confirm that they were absolutely necessary. She said that they were. Roughly 2 months later, I got a call from Unlimited Smiles. I thought they were just checking in, but inste