West Coast Dental of Riverside

Orthodontist team is amazing. It’s the management and front staff that don’t communicate with ortho team. They over book! They need another orthodontist. I believe it’s impossible to have so many clients/patients for only two days of orthodontist service. I asked to speak to a manager about this situation and she spoke to me while staring at her screen. She never made eye Contact with me! Never acknowledge that it is a problem. Basically left her assistant which is very polite to address me after I asked to speak to a manager. I do believe that with better management they would be more successful.

I had a broken tooth and made a same day appointment without any problems.. the doctor and nurses were patient with me. The doctor took her time and the nurses were very informative. I would recommend

They performed a dental procedure without authorization on billing on a minor and sent us to collections. I called corporate to get it resolved and yet to find a resolution. They are giving me the run around. They cannot perform a dental procedure without telling what's covered and what's not and then 4 months later send me to collections without offering the chance to be aware of it. Horrible service from the manager at the facility. I have filed a complaint with customer service. No viable resolution has been reached other than a $50 discount. If this is how this company works, watch out... you will owe any amount of money as they perform it under the illusion that it's covered and then say it's not and expect you to pay it. No response after submitting a formal complaint to customer service