West Plano Modern Dentistry and Orthodontics

It was bad experience if I give a one star I will give it to the front desk lady only. First; I went for routine 6 month cleaning they used my insurance budget for different kinds of X-ray because they thought my insurance will end after a week since it was last week before the new year but actually my insurance end in September the next year… and Now I don’t have enough amount in my insurance budget for another X-ray if needed . Second; the doctor came and said she can’t do regular cleaning because I need deep cleaning for the bottom gum and I have to pay $350 from my own pocket . And refused to do it anything. Third; I was waiting for more than 3 hours for regular cleaning then ends up with the Doctor left and the clinic almost will close..

I was recently in as a driver for a friend who was seeing the oral surgeon and was able to experience about an hour of observation. Reading through some of these comments after my visit has me in complete awe. I saw a very friendly staff, one had a thick accent and was hard to understand, but her knowledge of insurance was impeccable. The other young lady was speaking Mandarin to an elderly couple, and the gentleman (manager)? I watched lift a patient , into his wheel chair and assist him in his appointment. Exactly what I need in dentistry. People who love what they do. I would give them more stars if I could, instead I booked me an appointment and left my current dentist, i will update you incase this was just a one time experience

Dr Partow is an amazing dentist and wonderful person! Love her! Very good at what she does. And everyone, including the dental assistant, hygienist, and front desk personnel are so nice and pleasant. I highly recommend this office!