(585)Dentist: Westside, Dr. Emilie Drumm

I just went for a teeth cleaning this morning at the "585 Dentist". It had been over a year that I had tried to look for a good dentist office with a good hygienist. Laura, my hygienist cleaned my teeth very careful and took her time and I am very happy with it. Now I can say that I had found my new hygienist. Dr Drumm and the staffs are nice and friendly, plus the office is clean with the setup like a family home. Anyway "585 Dentist" got my thumbs-up. BTW my wife and kids will come here soon.

Dr. Drumm has chosen friendly and professional staff for her office. My hygienist is wonderful and will even take time to write down tid bits of our conversation so that she can interact with me on a more personal level when I come back for my next cleaning. The care is great too.

If I could give zero stars, I would. After multiple phone calls to the office and being on hold for far too long (over 20 minutes) - we were told that the appointment that my son had for TODAY with Dr. Klein was canceled, because the new dentist didn't accept the insurance. I did not receive anything in the mail, or a phone call, stating any of this. This is a terrible way to run a business. I'm glad you don't accept the insurance, because after all of this, I don't want to be a patient of 585 Dentist.