Castle Dental & Orthodontics

Everyone in the office were helpful, nice and attentive. The dentist was immediately able to pinpoint my issue. She then explained the process to correct the issue. Bethany at the front desk printed out paperwork and went over with me my cost after insurance. I would definitely recommend Castle Dentist at IH35 S n Stassney Lane Austin, TX

Made an appointment to have my 6 month cleaning, when I showed up there was issues verifying the insurance and the process took longer than expected so they had to rebook me for 2 days after (I was understanding of the whole issue) but then 2 days after about an hour before the appointment I got a text message saying that they needed to reschedule me again and that someone would call me regarding that scheduling. Never received a call or anything. Definitely it going there anymore.

Do NOT visit this dental office or give Castle dental any of your time or money. I had a filling put in so poorly that it fell out the same day. They charged my insurance and charged me an out of pocket expense. I contacted them to refund me for my out of pocket and was told I had to come back in. I had my filling corrected at my regular dentist who was closed during the time that I needed it replaced initially. I told them I did not trust their dentist who did such poor work and did not want to waste any more time or money there. I actually won a credit card dispute for the charge. Now they're telling me I have to pay them or they will file a collection account and hurt my credit score. TDLR - horrific dentist, front desk service, billing dept. Do not waste any of your time here. I got a call from some kind of manager who was beyond rude to me. Unacceptable.