Coastal Kids Dental & Braces - West Ashley

Young lady who was cleaning my 3-year-old daughter's teeth was a little too rough. Comments made to a 3yr old should have been said to me and she also ask her if she has chicken the night before at her 3:00 pm appointment. The rep putting in the information and the Doctor was very nice and pleasant.

Dr. Rebecca and her assistant were absolutely amazing! Front desk staff was friendly but scheduling and billing were a nightmare. Our appointment got rescheduled multiple times and even showed up for an appointment to be told they couldn’t see us and had tried to reach me. I had no missed calls, messages, emails, txt, etc. I even received a text and email confirming my appointment the day before. Our bill was way off and the front desk didn’t seem to know what was going on or why were were being billed. I also left multiple messages and never received a call back about scheduling the appointment originally. While I feel my child received incredible care while there, I do feel there is great room for improvement on the admin side of things especially when it comes to communication back and forth with patients.

They were completely AMAZING with my special needs daughter, they were able to take x-rays with no tears from my girl! BRUUH, X-RAYS!! ???????? They were great with my other two???? but my sn baby actually, really, like literally GOT X-RAYS done! Yes, I'm beyond happy and still excited! They were fast, great, attentive, great, kind,..... and did I mention GREAT!????‍♀️????❤️